CONTACT US

Contact Us

Get in touch whenever you need us

We’re here to help with any of your banking needs

Email:
To email us, please use our online form. Do not include sensitive account information. For general questions, please try our Search tool.

Phone:
Call us at 503-785-2528 or 800-547-5532 Monday through Friday 8am – 6pm (After hours support is available with limited capabilities)

Department Directory
To reach any of these departments, call Advantis at 503-785-2528 or 800-547-5532, then enter the corresponding option or extension:

Member Services: Press option 5
Investment Services: Enter extension 2574
Mortgage Team: Press option 4, then option 3

Mail
Advantis Credit Union
P.O. BOX 14220
Portland, OR 97293-0220
Fax: 503-785-2528

Administration Offices (no financial transactions are available at this location)
10501 S.E. Main Street
Milwaukie, OR 97222

INSURANCE

Insurance Tracking Department (non real-estate)
By Phone (877) 281-1018
Submit proof of Insurance to Fax # (877) 526-0463
Insurance Mailing Address PO BOX 924407, Fort Worth TX 76124

Insurance Tracking Department (real-estate)
By Phone (800) 653-8812
Submit proof of coverage at www.myinsuranceinfo.com OR
Mail proof of coverage to: 870 Cottonwood Lane, Suite 200, Dakota Dunes, SD 57049

MOBILE HOME LOANS

Triad (mobile Home Loans)
Phone 866-321-3153 ( Refinance or new application)
Escrow 800-522-2013-ext 1617

MIDWEST MORTGAGE Midwest (1^st mortgage servicing)

Phone 800-262-6574

Payments by mail:
Client Name –ISAOA/ATIMA
c/o Midwest Loan Services
PO Box 35159
Solon OH 44139

Overnight address:
616 Sheldon Ave., Suite 300
Houghton, MI 49931

PAYOFF/VERIFICATION OF DEPOSIT

Payoff/Verification of Deposit requests by fax:
503-785-2528

DEBIT/CREDIT CARD FRAUD, LOSS, AND ACTIVATION

Debit Card and ATM Cards

General Card Support
503-785-2528 or 800-547-5532

Advantis Fraud Response Center
866-518-0213

Card Activation
888-691-8661

PIN Changes
888-891-2435

Credit Card Payment Address:

Advantis Credit Union Payments
PO Box 37035
Boone, IA 50037-0035

(Why Iowa? This is the address of our credit card processing vendor, so when you send it to the Iowa address above, you ensure your payment posts as quickly as possible).

Credit Cards

Credit card support or to report a lost of stolen credit card (Monday – Friday, 9AM – 6PM)
503-785-2528

Credit Card “Advantis Fraud Center” alert responses, 24/7
1-800-417-4592

Credit card activation, 24/7
1-888-691-8661
Or www.advantiscu.mycardinfo.com