Online Banking Enhancements | Resolved & Outstanding Issues
7/30/15



Enhancements

We’re excited to bring the following enhancements to our members’ online banking experience:

Summary

Updates to the login page on the mobile app that allows members to enter their User ID. We also added a “Remember Username” option, which will allow members to store their username in the app instead of entering it at every login.

Updates made to improve the mobile app’s interface including swipe functionality for the side menu and an animated loading indicator to provide feedback when the application is processing.



Outstanding Issues

Our technology team is working quickly to resolve the following issues, as reported by some members. We’ll provide updates as these issues are resolved.

Summary ETA

Some members have reported errors retrieving mobile deposit history when attempting to complete a deposit from the mobile app.

TBD

The mobile app currently has transaction limit of $1,000 due to a character limitation.  Transfers or bill payments can be saved and edited to work around this limitation until we are able to resolve this issue.

8/3

When accessing Bill Pay in the mobile app, some members are directed to accept a disclosure in the desktop version of our site.

TBD

SMS account alerts are not being sent out.  This includes balance alerts, transaction alerts, balance summaries, etc.  Alerts appear to be working via e-mail, but are delayed at times.

TBD

Alert settings are set to “Do Not Notify” on the online banking website.   This does not accurately reflect saved alert settings.

TBD

For some loans, payment amount displayed does not match actual payment.   The minimum payment populating on the website and mobile may not include escrow fees or applicable late fees.  This appears to be occurring only with mobile home loans.  Members should confirm their payment amount due before submitting a payment if unsure of the amount due on their loan.

TBD

Some members are having issues with the “Remember Username” feature.   Deleting the app and re-installing will fix this issue.

TBD

Some members are experiencing an issues when they copy/paste their password into the app during the log-in process, which fails to activate the Login button so it can be clicked. Member should click the “Go” button on the Android or IOS keyboard to continue.

TBD



Enhancements

We’re excited to bring the following enhancements to our members’ online banking experience:
Summary

We have opted to remove the refresh button from the transaction history screen.  Research has determined this button is not necessary, as transactions refresh automatically, and in some instances this option appeared when transactions were up to date.  Removing this button helps to create a more streamlined user experience.  If you feel the transaction history that displays in online banking is not up to date please contact us immediately.



Resolved Issues

Our technology team has successfully resolved the following issues reported by members:
Summary

Some members reported not receiving alerts regardless of which delivery channel they have selected, specifically with Balance Summary Alerts and Transaction Alerts. Our system has been updated to resolve this issue.

Some members reported receiving the message “An Error has Occurred” when attempting to make a mobile deposit.  We have added more detailed error messages regarding the status of the deposit to help members know why they were unable to make their deposit.  For example, the new message will display “front or back folded” which better describes why the deposit cannot be completed.  This update is automatic and does not require members to download the mobile app again.



Outstanding Issues

Our technology team is working quickly to resolve the following issues, as reported by some members. We’ll provide updates as these issues are resolved.
Summary

Some members are being prompted to enter their username again, after entering it on the homepage and clicking the login button.

Some members are not receiving debit card alerts regardless of which delivery channel they have selected.

When selecting the Classic Transfer option, the payment amount due for mortgage loans does not include any applicable escrow.  This results in the payment amount to appear incorrect.

Scheduled transfers are not successfully completed when the selected account type is changed in the Advantis system, such as Free Checking to Fusion, after the transfer was scheduled. 

Some members receive “An error has occurred processing your request.  Please try again.”  when updating their budget.

Some members are receiving the message “The source account has insufficient balance for the transfer.” when using the Classic Transfer option and selecting “Other” amount to make a loan payment.

Some members are receiving an error message stating "totals do not match" when using the split transaction feature in the budget tool and are unable to proceed with categorizing the transaction.