Online Banking Enhancements | Resolved & Outstanding Issues 9/22/15


We’re excited to bring the following enhancements to our members’ online banking experience:

None at this time.

Resolved Issues

Our technology team has successfully resolved the following issues reported by members:

Increased field size of budget alert so members can see entire message.

Outstanding Issues

Our technology team is working quickly to resolve the following issues, as reported by some members. We’ll provide updates as these issues are resolved.

Some members experience an issue when editing the date on a scheduled transfer. The transfer is deleted instead of edited and saved.
When paying a bill using the mobile app, some members receive a message “There was a problem submitting your request. Your entry of funding method and delivery method combination is not valid.”
Some members are unable to add budget sub-category in the Budget widget.
Some members are experiencing an issue when they enter their username on the homepage and click login, they are asked to enter their username again.
Some members are not receiving debit card alerts.
Bill Pay sometimes shows multiple payments for one payee instead of only showing one.
When updating their budgets, some members receive an error message stating “An error has occurred processing your request. Please try again.”
On the mobile app, sometimes the confidence image displays just an X instead of the actual image.
When using classic transfer to make a payment using the “Other” amount option, some members receive the message “The source account has insufficient balance for the transfer.”
The past due amount is not displaying in Loan Details for VISAs.
Mortgage (CNOM) loans do not display the correct Payment due in the Classic Transfer screen. The payment amount does not include escrow if the mortgage has escrow tied to it.
When taking a picture of a check for mobile deposit on an iPad, the orientation of the capture screen rotates and gets cutoff.
Some  scheduled transfers will fail when the account type is changed by Advantis staff.
Some members are experiencing an issues when they copy/paste their password into the app during the log-in process, which fails to activate the Login button so it can be clicked. Member should click the “Go” button on the Android or IOS keyboard to continue.
For some loans, payment amount displayed does not match actual payment.   The minimum payment populating on the website and mobile may not include escrow fees or applicable late fees.  This appears to be occurring only with mobile home loans.  Members should confirm their payment amount due before submitting a payment if unsure of the amount due on their loan.