Frequently asked questions
Q: How do I get an id-go and what do I need?
A: Call us Monday through Friday 8am to 6pm to be enrolled in id-go. You will need a valid state issued ID or Driver’s license
Q: What should I do if I think someone has access to my id-go?
A: Call Advantis immediately.
Q: Where can I use my id-go to authenticate my identity besides Advantis?
A: Currently id-go is only able to be used at Advantis.
Q: Does it cost anything for me to use id-go?
A: This a service being offered to our members at no additional cost.
Q: What can I use id-go for?
A: Currently you can use it when calling into Advantis. In the future, you will also be able to use it when visiting a branch or having conversations via chat.
Q: Is my personal information sold?
A: Cozera takes securely protecting personally identifiable information seriously and does not sell your information to any other party.
Q: Do I have to use biometrics?
A: No, id-go will use the security options you have available on your device today!
Q: Is there a minimum age for id-go?