Member Hardship Assistance
We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:
- Skip an Advantis loan payment (even if you have already skipped 2 payments in the last 12 months) and pay no processing fee
- Mortgage payment relief (see more below)
- Reach out and we’ll provide other assistance and solutions for your unique situation
If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking. Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!
Mortgage Payment Relief
Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:
- Name of primary borrower
- Property address
- Mid-West loan number
- Contact telephone number
- Request for COVID-19 related payment relief
If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.
