Member Hardship Assistance
We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:
- Skip an Advantis loan payment (even if you have already skipped 2 payments in the last 12 months) and pay no processing fee
- Inquire about our Emergency Loan with simple terms and first payment not due until 60 days after funding
- Mortgage payment relief (see more below)
- Reach out and we’ll provide other assistance and solutions for your unique situation
If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking. Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!
Mortgage Payment Relief
Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:
- Name of primary borrower
- Property address
- Mid-West loan number
- Contact telephone number
- Request for COVID-19 related payment relief
If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.
Transaction Limits on Savings Accounts Lifted
In response to the Federal Reserve’s decision to amend Regulation D requirements, Advantis will no longer restrict transactions to six per month on all savings accounts.