As we continue to experience the effects of the coronavirus (COVID-19) on our communities, we want to reaffirm that we’re here to help you through these uncertain times. We’re taking additional steps to protect the health and safety of our members and employees, as well as offering assistance to those experiencing financial hardships. Please read the important updates below.
Member Hardship Assistance
We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:
Reach out and we’ll provide other assistance and solutions for your unique situation
If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking. Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!
Mortgage Payment Relief
Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at email@example.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:
Name of primary borrower
Mid-West loan number
Contact telephone number
Request for COVID-19 related payment relief
If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.