COVID-19 MEMBER INFORMATION CENTER

Member Hardship Assistance

We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:

• Skip an Advantis loan payment (even if you have already skipped 2 payments in the last 12 months) and pay no processing fee
  
• Mortgage payment relief  (see more below)
• Reach out and we’ll provide other assistance and solutions for your unique situation

If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking.  Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!

Mortgage Payment Relief

Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:

• Name of primary borrower
• Property address
• Mid-West loan number
• Contact telephone number
• Request for COVID-19 related payment relief

If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.

Transaction Limits on Savings Accounts Lifted

In response to the Federal Reserve’s decision to amend Regulation D requirements, Advantis will no longer restrict transactions to six per month on all savings accounts.

Stimulus Checks

The U.S. Federal Government is delivering another round of economic impact payments in 2021 to eligible Americans as part of an emergency coronavirus relief package. For up-to-date information about these direct cash payments, also referred to as stimulus checks, please visit IRS.gov.

If you’re expecting to receive a paper check in the mail (which will happen if the IRS doesn’t have your direct deposit information on file), make sure to follow these guidelines to ensure a smooth deposit of your stimulus check into your Advantis account.

• Download our mobile app so you can deposit it without going to an ATM or branch. Checks deposited by 2 pm on business days (M-F) are processed same day. Checks deposited after 2 pm are processed the following business day.
• Government checks require signatures of all payees, and are returned when not endorsed properly. To avoid delays in crediting your funds, make sure all parties listed on the front of the check sign the back of the check prior to depositing.
• Write “For Advantis CU Mobile Deposit” on the check under your signature.
• To deposit the check into an Advantis account, the name(s) on the account must match the name(s) on the check. If they do not, call us for more options.