COVID-19 MEMBER INFORMATION CENTER

Helping those affected by COVID-19, and keeping our communities safe

As we continue to experience the effects of the coronavirus (COVID-19) on our communities, we want to reaffirm that we’re here to help you through these uncertain times. We’re taking additional steps to protect the health and safety of our members and employees, as well as offering assistance to those experiencing financial hardships. Please read the important updates below.
 

Member Hardship Assistance

We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:

  • Skip an Advantis loan payment (even if you have already skipped 2 payments in the last 12 months) and pay no processing fee
  • Inquire about our Emergency Loan with simple terms and first payment not due until 60 days after funding
  • Mortgage payment relief  (see more below)
  • Reach out and we’ll provide other assistance and solutions for your unique situation

If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking.  Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!

Mortgage Payment Relief

Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:

  • Name of primary borrower
  • Property address
  • Mid-West loan number
  • Contact telephone number
  • Request for COVID-19 related payment relief

If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.


Transaction Limits on Savings Accounts Lifted

In response to the Federal Reserve’s decision to amend Regulation D requirements, Advantis will no longer restrict transactions to six per month on all savings accounts.

 

Access Your Accounts Online

Based on recent CDC guidance, Americans are being asked to avoid public spaces and stay home as much as possible. We encourage you to manage your accounts 100% online with Advantis. Simply log in to Online Banking or use our mobile app.

 

How to Bank Remotely

Check out our handy access guide to learn about other ways you can bank without visiting a branch. If you need assistance, reach out to us at 503-785-2528.

Account Access Guide



Branch Protocols

To help protect the health and safety of our employees and members, we have new protocols in place at all our branches.

hand icon When you arrive, you may be asked by a member of our team to wait outside briefly, as we are allowing a limited number of members to enter at a time.
distance icon Please maintain a distance of 6 feet from others at all times.
face covering icon As of June 24, face coverings are required for anyone entering a branch, per the governor’s orders.


Stay Updated 

Please regularly visit advantiscu.org or follow us on Facebook or Instagram for updates, including any changes to our business hours or additional branch closures. Advantis will continue to closely monitor this situation and do all we can to ensure the safety and wellbeing of our members and employees.

 

Stimulus Checks

The U.S. Federal Government is delivering a new round of economic impact payments to eligible Americans as part of an emergency coronavirus relief package. For up-to-date information about these direct cash payments, also referred to as stimulus checks, please visit IRS.gov.

If you’re expecting to receive a paper check in the mail (which will happen if the IRS doesn’t have your direct deposit information on file), make sure to follow these guidelines to ensure a smooth deposit of your stimulus check into your Advantis account.

  • Download our mobile app so you can deposit it without going to an ATM or branch. Checks deposited by 2 pm on business days (M-F) are processed same day. Checks deposited after 2 pm are processed the following business day.
  • Government checks require signatures of all payees, and are returned when not endorsed properly. To avoid delays in crediting your funds, make sure all parties listed on the front of the check sign the back of the check prior to depositing.
  • Write “For Advantis CU Mobile Deposit” on the check under your signature.
  • To deposit the check into an Advantis account, the name(s) on the account must match the name(s) on the check. If they do not, call us for more options.
 

The power of Grow: The Advantis Community Fund

During these unprecedented times, we’re here to help.

We’re leveraging Grow: The Advantis Community Fund to address the immediate, critical needs of our communities’ most vulnerable.

To help address the far-reaching impacts of COVID-19, we’ve awarded $100,000 to five local nonprofit organizations to bolster their immediate response efforts.

It’s a temporary shift from our traditional Grow funding structure, but a vital, proactive approach when one is needed most.
Learn about our Grow 2020 grants.

 
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