Coronavirus information and resources for our members

Coronavirus information

As we continue to experience the effects of the coronavirus (COVID-19) on our communities, we want to reaffirm that we’re here to help you through these uncertain times. We’re taking additional steps to protect the health and safety of our members and employees, as well as offering assistance to those experiencing financial hardships. Please read the important updates below.


Member Hardship Assistance


We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:

  • Skip an Advantis loan payment (even if you have already skipped a payment in the last 12 months) and pay no processing fee
  • Inquire about our Emergency Loan with simple terms and first payment not due until 60 days after funding
  • Mortgage payment relief  (see more below)
  • Reach out and we’ll provide other assistance and solutions for your unique situation

If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking.  Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!

 

Mortgage Payment Relief

Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:
  • Name of primary borrower
  • Property address
  • Mid-West loan number
  • Contact telephone number
  • Request for COVID-19 related payment relief

If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.


Protect Yourself and Others: Bank 100% Online


Based on recent CDC guidance, Americans are being asked to avoid public spaces and stay home as much as possible. We encourage you to manage your accounts 100% online with Advantis. Simply log in to Online Banking or use our mobile app.  If you need assistance, reach out to us at 503-785-2528.


Temporary Branch Closures & Changes


Downtown & Lloyd Center Branches Closed
Due to continuing school closures, we are experiencing reduced staffing levels – as well as fewer member visits - and have temporarily closed our Downtown and Lloyd Center Branches. We apologize for this inconvenience and appreciate your understanding. We’ll update you when we reopen in the future.

All Other Branches Remain Open, but with Important Changes
To protect the health and safety of our employees and members, we are making changes to ensure greater social distancing. When you arrive, you may be asked by our concierge to wait outside briefly, as we’ll be allowing a small number of members to enter at a time so that we can keep a comfortable distance from one another. We appreciate your understanding as we balance continuing to serve members at our branch locations, while helping to protect health and wellness.


Stay Updated 

Please regularly visit advantiscu.org or follow us on Facebook or Instagram for updates, including any changes to our business hours or additional branch closures. Advantis will continue to closely monitor this situation and do all we can to ensure the safety and wellbeing of our members and employees.


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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