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COVID-19 MEMBER INFORMATION CENTER

Helping those affected by COVID-19, and keeping our communities safe

As we continue to experience the effects of the coronavirus (COVID-19) on our communities, we want to reaffirm that we’re here to help you through these uncertain times. We’re taking additional steps to protect the health and safety of our members and employees, as well as offering assistance to those experiencing financial hardships. Please read the important updates below.
 

Member Hardship Assistance

We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:

  • Skip an Advantis loan payment (even if you have already skipped 2 payments in the last 12 months) and pay no processing fee
  • Mortgage payment relief  (see more below)
  • Reach out and we’ll provide other assistance and solutions for your unique situation

If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking.  Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!

Mortgage Payment Relief

Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:

  • Name of primary borrower
  • Property address
  • Mid-West loan number
  • Contact telephone number
  • Request for COVID-19 related payment relief

If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.

 

Access Your Accounts Online

We encourage you to manage your accounts 100% online with Advantis. Simply log in to Online Banking or use our mobile app.

 

How to Bank Remotely

Check out our handy access guide to learn about other ways you can bank without visiting a branch. If you need assistance, reach out to us at 503-785-2528.

Account Access Guide




If you visit a branch, please don’t forget your mask. Face coverings are required at all branch locations, by order of the State of Oregon.

 
 


 
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