COVID-19 MEMBER INFORMATION CENTER

Member Hardship Assistance

We are committed to helping members directly affected by or experiencing financial hardships from the coronavirus (COVID-19), including determining solutions for each individual member. How we can help:

• Skip an Advantis loan payment (even if you have already skipped 2 payments in the last 12 months) and pay no processing fee
• Inquire about our Emergency Loan with simple terms and first payment not due until 60 days after funding
• Mortgage payment relief  (see more below)
• Reach out and we’ll provide other assistance and solutions for your unique situation

If you need assistance, including requesting to skip a loan payment, please send us a secure email in Online or Mobile Banking.  Log in, then click “More” and “Message Center”. Or call us at 503-785-2528, Mon-Fri, 8am-6pm. We’re here to help!

Mortgage Payment Relief

Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their mortgage payments for up to 12 months. If you have a mortgage loan through Mid-West and would like more information, email Mid-West Loan Servicing at lossmit@midwestloanservices.com. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:

• Name of primary borrower
• Property address
• Mid-West loan number
• Contact telephone number
• Request for COVID-19 related payment relief

If you make your mortgage payment to Advantis Credit Union directly and need assistance, please contact one of our Mortgage Loan Officers to discuss your options.

Transaction Limits on Savings Accounts Lifted

In response to the Federal Reserve’s decision to amend Regulation D requirements, Advantis will no longer restrict transactions to six per month on all savings accounts.

Access Your Accounts Online

Based on recent CDC guidance, Americans are being asked to avoid public spaces and stay home as much as possible. We encourage you to manage your accounts 100% online with Advantis. Simply log in to Online Banking or use our mobile app.

How to Bank Remotely

Check out our handy access guide to learn about other ways you can bank without visiting a branch. If you need assistance, reach out to us at 503-785-2528.

Account Access Guide

Temporary Branch Closures & Changes

Downtown and Lloyd Branches Closed; ATM available with limited hours of operation
We have temporarily closed our Downtown and Lloyd branches. The ATM is available with limited hours of operation at these locations. We apologize for this inconvenience and appreciate your understanding. We’ll update you when we reopen in the future.

All Other Branches Remain Open, but with New Safety Measures in Place
To help protect the health and safety of our employees and members, we have new protocols in place at all our branches.

	When you arrive, you may be asked by a member of our team to wait outside briefly, as we are allowing a limited number of members to enter at a time.
	Please maintain a distance of 6 feet from others at all times.
	As of June 24, face coverings are required for anyone entering a branch, per the governor’s orders.

Stay Updated 

Please regularly visit advantiscu.org or follow us on Facebook or Instagram for updates, including any changes to our business hours or additional branch closures. Advantis will continue to closely monitor this situation and do all we can to ensure the safety and wellbeing of our members and employees.

The power of Grow: The Advantis Community Fund

During these unprecedented times, we’re here to help.

We’re leveraging Grow: The Advantis Community Fund to address the immediate, critical needs of our communities’ most vulnerable.

To help address the far-reaching impacts of COVID-19, we’ve awarded $100,000 to five local nonprofit organizations to bolster their immediate response efforts.

It’s a temporary shift from our traditional Grow funding structure, but a vital, proactive approach when one is needed most.
Learn about our Grow 2020 grants.