Woman using ITM

ADVANTIS Personal TELLERS

Easy and convenient, with our Advantis personal touch

When you bank with one of our Interactive Teller Machines (ITM) you’re connecting with a live, local, Advantis video teller who lives and works in your community. It’s just that there’s a screen between us, instead of a countertop. And no matter where the ITM you visit is located, you’ll always get to work with our same group of talented, friendly personal tellers.

There’s a lot to like


Nicer for members

  • Fast, accurate cash transactions, customizable with $1, $5, $20, or $100 bills
  • Deposits verified in real time
  • Quick and simple, with no need for envelopes

Local folks, local touch

  • All Advantis video tellers are full-time pros in the Portland area
  • Every ITM features the same friendly Advantis crew
  • Personal tellers “float” between branches, wherever members need us

More of what you want

  • Reduced wait times with everyday transactions done faster
  • Easy and reliable experience every time you visit
  • Convenience and speed combined with our personal touch 

More to love for everyone

  • Greater attention and personal service from branch staff
  • Member Advisors available to help with more complex banking needs
  • Greater career opportunities and growth for Advantis team members 

Just that easy

  • Video tellers designed to be accessible for every Advantis member
  • Greater privacy with secure monitor, keyboard, or handset options
  • Intuitive design ensures easy use for all


See how we’re making it easier with personal tellers.





 

Come see for yourself

Drop by one these Advantis branches and check out our video tellers:

Lloyd Center

825 N. Multnomah St., Suite 110
Portland, OR 97232

Video Teller Hours:

M, W, Th: 9:00 am - 5:30 pm
Tue: 10:00 am - 5:30 pm
Fri: 9:00 am - 6:00 pm


Scholls Ferry

12262 SW Scholls Ferry Rd
Tigard, OR 97223
 
Video Teller Hours:
M-F
: 9 AM to 6:30 PM
Sat: 10 AM to 3 PM

Hillsboro 

7387 NE Butler St.
Hillsboro, OR 97124

Video Teller Hours:
M-F
: 9 AM to 6:30 PM

Sat: 10 AM to 3 PM

Woodstock

4235 SE Woodstock Blvd. 
Portland, OR 97206

Video Teller Hours:
M-F
: 9 AM to 6:30 PM
Sat: 10 AM to 3 PM


2229 NE Burnside Road
Gresham, OR 97030

Video Teller Hours:
M-F
: 9 AM to 6:30 PM
Sat: 10 AM to 3 PM

West Linn

West Linn Central Village
21900 Willamette Dr, Suite 204
West Linn, OR 97068

Video Teller Hours:
M-F
: 9 AM to 6:30 PM
Sat: 10 AM to 3 PM





 

Get to know your Advantis personal tellers

Fast, friendly, and experienced, our personal tellers come to you from right here in the Portland area. We think they’re wonderful, and we bet you will too.


Personal Teller, Alexander

Alexander

Personal Teller, Erin

Erin

Personal Teller, Jon

Jon

Personal Teller, Jonathan

Jonathan

Personal Teller, Joshua

Joshua

Julian

Video Teller Danielle

Kelley

Maya

Personal Teller, Olivia

Olivia

Personal Teller, Sage

Sage





 

A few questions about video tellers

 

1. Will video tellers cause other jobs to go away?

Actually, just the opposite. Video tellers create greater efficiencies. And those efficiencies give us the resources to invest in our cooperative and our people.

So we open new branches. And keep Member Advisors in branches to help with your more complex financial needs. We promote tellers and set them on paths in member advising, lending, underwriting, and other Advantis careers.

2. What if I like banking face-to-face?

Can’t blame you. We do too. Lucky for you, our video tellers are very much human. Feel free to chat them up. Ask about their weekend. Or try out your latest dad joke.

Because here’s the deal. You’re still face-to-face with a teller. But instead of a countertop between you, there’s a screen. Plus, since our video tellers come to you live from Advantis HQ, they’re free to virtually pop into any branch wherever and whenever they’re needed.

3. How much privacy will I have with a video teller?

As much as you want — and more than you ever would at a traditional teller counter. Your comfort, ease, and privacy are key. So you get to choose how you’d like to communicate. It’s as easy as using your smartphone.

Video
Smile, say hello, and start your transaction (think video chat). The privacy filter ensures that only you can see what appears on screen.

Handset
Pick up the handset and speak privately (think phone call). Branch staff and visitors only hear one side of the conversation.

Keyboard
Start typing and bank without saying a word (think text or email). There’s nothing to overhear.

4. So am I using a machine or talking to a real person?

Both, actually. The machine simply connects to a teller—a real, live person who handles your transaction and does all the work for you. Every Advantis video teller is a banking pro who lives in the area and comes to work in Oregon City every day. So yeah, they’re as real as it gets.

Technology has brought everyday ease and convenience to banking—from ATMs and direct deposit to automatic payments and mobile banking. A machine is involved in each of these innovations. Now a machine can connect you with one of our wonderful video tellers. And they can’t wait to meet you.


5. How do members access the vestibule outside of lobby hours?

  • Swiping their debit or credit card in the card reader
  • By using their mobile wallet via their cell phone, or wearable (i.e. Apple watch)


6. What is different during extended hours?

  • When the branch lobby is closed, printed items (teller checks, plastic, temp checks, check holds, etc.) will be provided via mail
  • Foreign items cannot be processed via the ITM
  • Coin slip redemptions and rolled coin sales are not available



 

Not a Member? Want to Join Advantis?

We make it easy! Just open any checking account, savings account, or loan – and poof – you’re an Advantis member.

Join Advantis








 









 

Swipe